YALA CONSULT LIMITED RETURNS POLICY
Return Guidelines
- Items must be posted in the mail within 14 days of receiving your order
- Items must be returned in original condition, unworn, unaltered, unwashed including tags, shoe boxes and sanitary labels
- Please take care when trying on garments, as we cannot accept garments that show any signs of marks, hairs, makeup stains, odours, or the scent of perfume
- Any garments that appear to have been worn, washed, or altered in any way will be refused and returned to you
Items We Cannot Accept
Please note, we do not accept returns or exchanges on:
- Earrings
- Head wear
- Beauty products
- Final Sale items
- Sample items
Return Shipping
Return shipping is at the customer's expense and is non-refundable.
Special Conditions
Underwear & Swimwear
- Customers must wear undergarments when trying on items
- Tags and protective hygiene strip must remain in place
- Items will not be accepted if tags have been removed or show signs of wear
Shoes
- Please try on shoes on soft surfaces before they are worn generally
- We will not accept shoes returned with sole markings or scratches
- If you received a shoe box, this must also be returned in its original condition
Promotional Items
Full priced items purchased during a sale or using an applied or automatic discount code (eg. Black Friday/Boxing Day) can be returned for a Store Credit only.
Gift Cards
Gift Cards are valid for three (3) years from the date of issue and are not redeemable for cash.
Refund Process
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost and return handling costs) directly to the original method of payment used for purchase.
Once the return has been processed you will be notified via email. Refunds will be issued to the credit card, PayPal or Bank account that the payment originally came from.